Terms and Conditions of Sale
General Terms and Conditions of Sale on online purchase and payment at www.villadeicedri.it.
Villa dei Cedri S.p.A. offers its customers the opportunity to purchase on its website, stays, tickets, combo, packages and its own products. Stays can be purchased through the Simple Booking book engine, with specific policies. For the other products, the sale is managed by a proprietary platform and is assimilated to so-called distance sales.
1) Scope of application
These general sales terms and conditions apply to web sales of the products and packages as identified and listed under the headings
COSMETIC PRODUCTS
SPA PARK TICKETS
WELLNESS CENTRE TICKETS
COMBINED PARK + WELLNESS CENTRE TICKETS
ADMISSIONS + TREATMENTS/MASSAGES
STAYS / GIFT IDEAS
The products/services, packages and prices presented in these items constitute an offer to the public.
The purchase contracts concluded on the site are concluded with Villa dei Cedri S.p.A.
2) Restrictions and reservations
Villa dei Cedri S.p.A. allows the use of thermal resources in basins, pools and tanks of various sizes and the spa park is open all year round. Depending on the seasonal, safety and maintenance conditions, Villa dei Cedri S.p.A. reserves the right to change the timetable of the Park and/or individual structures and, where necessary, close access to them, ensuring however the use of thermal water and, possibly, offering access to alternative areas of the Park in the case of scheduled maintenance. In the presence of storms and to avoid the risk of lightning, access to thermal basins and pools may be temporarily inhibited until such weather phenomena cease. The Customer acknowledges and accepts this option of time limitation and access without any refund being due.
In the case of multiple services included in the same voucher, they must be used on the same day. Partial use does not give the right to demand the use of remaining services on other days or to obtain refunds.
For the use of some products, reservations are required due to organizational needs and limited availability. The validity of the tickets subject to the reservation is such that they allow the Customers to use them, therefore the Customer acknowledges and accepts this binding, removed any exception, including the possibility of requesting a refund for unavailability of places and treatments. It is advisable to check beforehand the availability of access to a date already chosen.
3) Prices
All prices of products or packages displayed online are inclusive of VAT.
Villa dei Cedri S.p.A. reserves the right to change at any time, and without notice, the prices of products or packages online as well as to change or delete products and packages from its online catalogue at any time at its own discretion.
4) Orders
Purchase orders are made through the "On-line Ticket Office", divided into Park Entrances, Wellness Centre Entrances and the "Gift Ideas" Section.
The procedures on the site require the customer to fill in the order by choosing the quantity of product to be purchased and entering any discount codes. The customer must fill in a form with the data necessary for invoicing and shipping the order. Upon confirmation, a summary is proposed with the products ordered, the purchase price and data entered. Having verified the appropriateness of the order and accepted these Terms and Conditions of Sale, the Customer may create the order and the system redirects him/her to the virtual POS for payment, at the same time sending the order summary to the email indicated in the form.
5) Payment and execution of the order
The purchase contract is concluded with the successful completion of payment, which is made on-line by credit card, and the order is processed upon receipt of the payment made.
6) Shipping
For admission to the various facilities and for so-called GIFTs, Villa dei Cedri sends the tickets in the form of e-tickets or vouchers by e-mail. Shipping times are simultaneous with the purchase on the website. If several services are included in the same voucher, these must be used on the same day. Reservation regulations, introduced due to limitations of places or availability of treatments, must be observed where applicable.
Delivery times for products vary between 3 and 5 working days.
Shipment is made, in Italy only, normally at the consignee's expense by courier; the goods travel at the customer's risk, under no circumstances is Villa dei Cedri S.p.A. responsible for any delays in delivery.
Shipping costs or their gratuitousness are adequately highlighted at the time of purchase.
At the time of delivery the Customer is required to check the integrity (e.g. absence of tears, breakages, breakages, etc.) of the package(s) as well as the correspondence of the package(s) with the one(s) indicated on the carrier's letter.
Signature of the delivery document implies unreserved acceptance of the goods by the customer. Any disputes must be raised immediately with the carrier; failing this, the product shall be deemed to have been delivered correctly.
7) Duration and extensions
Titles in the form of electronic tickets or vouchers that allow access to Villa dei Cedri services have a limited validity in time, stated on the titles themselves, after which the right to use the services lapses. No refund is due for unused services.
The Management of Villa dei Cedri reserves the right to extend the expiry date of the tickets, or part of them if they contain several services/products, provided they have not yet expired/been used. Extensions are excluded for promotions. There is only one extension of the titles for one or more months up to a maximum of 4. The extension will be against payment and the cost will be determined according to the further expiry date granted and the ticket price in force at the time of the request.
8) Right of Withdrawal and Exclusions
The activity of e-commerce is assimilated to the so-called distance sales and therefore according to art.64 of the Consumer Code the Consumer has the right to withdraw without any penalty and without specifying the reason within the term of fourteen (14) working days from the day following purchase.
It is specified that "Consumer" shall mean any natural person who, in relation to the contract, is acting for purposes other than his own professional activity.
Therefore, there is no right of withdrawal for legal and natural persons acting, in relation to the purchase contract, in a professional capacity.
The right of withdrawal is exercised by sending, within the aforementioned term, a registered letter with return receipt addressed to Villa dei Cedri S.p.A., Piazza di Sopra, 4 - 37017 Colà di Lazise (VR) or by PEC to the address villadeicedri@pec.villadeicedri.com.
Distance selling concerns cosmetic products and tickets or admission tickets for services offered by Villa dei Cedri.
8.1) Cosmetic products
The period for exercising the right of withdrawal shall run from the day on which the products are received by the consumer. The request must include the references of the products purchased, the name and surname of the Customer and the telephone number. The withdrawal exercised in the terms entails the refund of payments that the Customer has made to Villa dei Cedri within 30 days from the date of their return provided there is the substantial integrity of the product to be returned, Essential condition for the exercise of the right of withdrawal. The consumer is responsible for paying the postage costs necessary to return the product. In the event that such expenses are incurred by Villa dei Cedri S.p.A. the reimbursement will be made net of these expenses.
8.2) Tickets or admission tickets
The request must include the reference of the tickets purchased, the name and surname of the Customer and the telephone number. The withdrawal exercised in the terms entails the refund of payments that the Customer has made to Villa dei Cedri within 30 days from the day of receipt of the declaration of withdrawal. The right of withdrawal is not exercisable on the purchase of Tickets with validity limited to a date, to a reservation already made or to an individual event. As regards the provision of services relating to leisure activities with specific date or period of execution pursuant to art.59, I, lett. ) of the D.LGS 206/05 and ss. mm. does not apply the right of withdrawal ex art 52 thereof.
The refund will be made in the same way as the purchase was made.
9) Guarantees
Villa dei Cedri S.p.A offers Warranty in accordance with the terms of the Law both to the Consumer and to the non-consumer Customer.
10) Communications
Any communication may be addressed to Villa dei Cedri S.p.A., through the e-mail address villadeicedri@villadeicedri.com.
11) Competent Court
Any disputes relating to the interpretation or execution of this contract shall be resolved exclusively by the Court of Verona or as established in favour of the Consumer by the Consumer Code.
